Carole's background is in Interior Design. She later became involved in high-rise residential and commercial projects for Ellis Don Construction Ltd and E.G.M. Cape Company. During this period she gained experience and training in working with architects and engineers as an Architect Advocate and Senior Quality Assurance Specialist for many of their high-rise buildings in Toronto.
 
She later went on to become Customer Service Manager and Coordinator for some of the largest homebuilders in the GTA, with sites in Mississauga, Oakville, Brampton, Vaughan, Markham, and as far east as Whitby, providing Customer Care Services to new homeowners and dealing with warranty issues.
 
After spending more than six years in the after sales service sector, now fully trained and experience in working through issues related to the new home building process with homeowners, she was now ready for her new venture as President and CEO of her own company.